Updated April 2026
 

Truene Creative is committed to protecting your privacy and handling your personal data with transparency and care. This policy outlines how we collect, use, and protect your information when you interact with our website or services.

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1. Who we are
Truene Creative is a marketing and design studio based in Kent, United Kingdom.

For any questions regarding this policy or your data, you can contact us at: hello@truenecreative.com

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2. What information we collect
We may collect and process the following information:
• Name and contact details such as email address and phone number
• Business information you provide when enquiring about our services
• Information submitted through contact forms or email correspondence
• Website usage data, including IP address, browser type, and pages visited

 

3. How we use your information
We use your information to:
• Respond to enquiries and provide requested services
• Communicate with you about projects or potential work
• Improve our website, services, and user experience
• Maintain internal records and administrative purposes
• Comply with legal obligations

 

4. Legal basis for processing
We process your personal data under the following lawful bases:
• Consent, where you have provided it
• Contract, where processing is necessary to deliver our services
• Legitimate interests, such as improving our services and responding to enquiries
• Legal obligation, where required by law

 

5. How we store and protect your data
We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Your information is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

 

6. Sharing your information
We do not sell or rent your personal data.

We may share your information with trusted third parties where necessary, including:
• Website hosting providers
• Email and communication platforms
• Analytics services

All third parties are required to handle your data securely and in accordance with data protection laws.

 

7. Cookies and website tracking
Our website may use cookies to improve your browsing experience and analyse site traffic.

You can control or disable cookies through your browser settings.

 

8. Your rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where applicable
• Object to or restrict processing
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@truenecreative.com

 

9. Third-party links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.

 

10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.