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Here you’ll find key documents that explain how we work, what to expect, and how we support our clients.
Service Procedures 2025/2026
Every service follows a clear, collaborative process designed to keep things structured and effective.
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While no two projects are ever exactly alike, this document outlines the core stages we typically follow to guide delivery and maintain consistency across our work.
Agency to Client
Terms & Conditions
2025/2026
These terms outline what you can expect from us, and what we need from you in return. They’re designed to create a smooth and transparent working relationship.
By setting clear expectations from the outset, we can focus on doing what we do best: delivering high-quality, strategic work that moves your business forward.
Public Liability
& Indemnity
Truene Creative Ltd is fully insured to deliver marketing, design, and photography services with confidence and professionalism.
We hold Public and Products Liability cover and Professional Indemnity insurance, offering full protection for the work we carry out. Additional Excess Protection is also in place.
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If you need to view our policy documents, we’re happy to provide them.
Client Onboarding Process 2025/2026
Once you come on board, we’ll provide a service agreement, set up a shared folder, and book your planning session to define the specifics of the service you've purchased.
Ihis step gets everything in place so we can hit the ground running.
Digital Platform Access, Limitations & Intellectual Property Agreement
2025/2026
This document explains how access to client platforms is handled when Truene is required to carry out agreed marketing or digital services.
It sets out clear boundaries around platform access, use, confidentiality and intellectual property, ensuring accounts and content are protected at all times.
Brand Partnership
Terms & Conditions
2025/2026
These terms outline how we work with external providers and collaborators.
They’re designed to protect client relationships, maintain high standards of delivery, and keep roles, responsibilities, and expectations clear.
Overall, they support smooth working relationships so we can focus on doing great work, together.